Troubleshooting
Solutions to common EV charging problems
Need help?
If you cannot find a solution in the instructions below, contact our customer support.
Charging does not start
- •Make sure the charging cable is properly connected to both the car and the charging station.
- •Check that you have valid charging access to the charging station.
- •Try starting the charging session again from the portal or with an RFID tag.
- •Make sure your car's charging port is open and ready to accept charging.
- •Check that the charging station is not showing an error (red light).
Login problems
- •Check that you are using the correct email address.
- •Use "Forgot password" to reset your password.
- •Check your spam folder if you don't receive the confirmation email.
- •Make sure your browser accepts cookies.
Payment problems
- •Make sure your payment card is valid and has sufficient funds.
- •Check that the card details are entered correctly in the portal.
- •Check your online banking to ensure that your card settings allow online payments and foreign payments.
- •If payment fails, try adding the card again or adding a different card.
- •Contact support if the problem persists.
Connection problems
- •Make sure your device has an internet connection.
- •Try refreshing the page or restarting the app.
- •Clear your browser cache memory and cookies.
- •Try opening the portal in another browser.
RFID tag does not work
- •Make sure the tag is registered in the portal under Settings > Tags.
- •Hold the tag close to the reader for a few seconds.
- •Check that the tag is linked to the correct user account.
- •If the tag is new, wait a moment after registration before using it.
Other problems
- •Check that you are using the latest version of the Wattery portal.
- •Try using a different browser or device.
- •Contact the site administrator for charging access questions.
- •If the problem persists, contact customer support using the contact details above.